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IT Infrastructure Library (ITIL) is a collection of best practice in IT Service Management. This standard describes processes between suppliers of IT services such as computer centres and IT service departments on the one hand and the users of such services on the other. Within this, performance of customer-related services is defined and measured in Service Level Agreements (SLA).
Our services
- Definition of product catalogues
- Advice on drafting and definition of SLAs
- Assessment of existing processes
- Advice for process improvement
- Training and coaching for ITIL and ISO 20000
- Certification to ISO 20000
Benefits/Usefulness to you
- Rapid implementation of SLAs
- Practice-orientated processes
- Measurable improvement of service management processes
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