Our service

• Auditing according to the recognised standards ITIL and ISO 20000
• Issue of certificate and publication on our website 

Benefits/Usefulness to you

• Quality assurance and improvement and determination of locations for internal decisionmaking processes 
• Structuring of the processes with companies offering IT services 
• Establishment of uniform standards for all services providers of a company 
• Evaluation for better self-assessment 
• Proof of quality and performance capability in relation to customers 
• It is possible to select the ITIL processes which are to be audited, i.e. total implementation is not necessary 
• Entitlement to use the Trusted Site ITSM test mark on successful completion of the certification process

• Benefits of the TÜViT certificate
• Ability to compare with regard to the evaluation of the processes of the service provider; in particular if certification is a prerequisite for participation in a tender process 
• Proof of trustworthiness which is useful for gaining a good position in the marketplace, as issue of a certificate testifies to particular efforts which have been made in the area of service management. This can provide a competitive advantage

The procedure

• Agreement on scope of testing (processes to be considered) in an introductory workshop 
• Inspection of process documentation in relation to basic requirements such as completeness, consistency and clarity of objectives 
• Evaluation of the processes with on-site audit in order to check implementation 
• Issue of certificate following positive conclusion of all tests and of the audit

The objective

• Improvement of IT service organisation by means of efficient processes  
• Internal improvement and increase in efficiency of the processes, control possibilities issuing from the information gained from the reporting on processes and service level 
• Transparency of the processes for the company and its customers through the use of recognised standards